Royal Hotel

It was excellent hotel experience....

Very bad reception I received a room and then lie to me you call us and cancel this not right and very bad what they do . I

I give this institution a consistent one, because my needs were not covered for more. I will start from afar. I came to Kharkiv to see a masseuse, the massage was done, oil remained on my body, so I needed a shower and a bed. It was late (already at 10:30 p.m.) and I was looking for something closer to the massage place. Found this establishment, came and it started: 1. On the Internet, the price is UAH 850, I was asked for UAH 950. I did not see the price anywhere, the price on the Internet is still 850. I do not know whether the administrator took the money for herself, whether the price went up or not, where the extra money went - I do not know, but I did not receive the check. 2. They settled in a room with a shower cabin (2 or 3, we will talk about both later). The room is clean, with a balcony, it was visually beautiful. A little puzzled by the hole in the wall (possibly from a bullet) directly opposite the entrance. Not finding slippers, he put on his own and went to the shower. In the cabin, the door fell off banally, and the water did not flow. When I went down to the administrator (a woman in her 40s), I heard that she was supposed to be there, invited her to the room, she turned the faucets for 3 minutes with me, the water barely dripped and disappeared again. He pointed to the door and she quickly put it in (she probably already knew about it because she did it quickly and without accusations that I broke it). After asking about another room, she said that the next one, with a bathroom, is free and you can go there. We went down, turned on the water, it ran at medium pressure, I closed the faucet, agreed that I would go to this one to wash. 3. After entering the room with a bath, I already found 2 pairs of slippers in a prominent place, went to the bath, but the pressure was almost non-existent. It was all the same, I tried to wash myself anyway. Vodna disappeared after 2 minutes when I didn't even have time to wet my body. I went downstairs again, the administrator could not answer anything, neither how long to wait, nor why there is no water. I went to bed with oil on my body, dirtying their bed. 4. The sleep was not the best, there was some kind of wooden barrier in the middle of the bed, the blanket was too small for my height (186) and my feet were simply outside the blanket, so I spent the whole night in the fetal position + the blanket diagonally. A monotonous rhythmic sound emanated from the corridor throughout the night. At first I thought that someone was having sex, but from 2 in the morning to 6 in the morning at 1 pace - it's unlikely, you just need to smear something so that it doesn't stick. Having slept 4 hours a night, he was not satisfied with his sleep. 5. When I woke up in the morning, the first thing I wanted was to take a shower, but there was no water again. I had drinking water with me and thanks to it I at least brushed my teeth. After getting dressed and leaving, I met another administrator (18 years old) and she at least said that it was necessary to wait until the others took a shower and then the water would appear, but I was already dressed and was leaving, so I did not need this information. 6. Separately about Wi-FI. It seems to be there, but the administrator said that it is not there and did not even want to give the password, then she said the password, but it never appeared all the time. And yes, separately: there is nothing in the room except a bed, wardrobes, a table and chairs. Kettles, microwave, breakfast - nothing like HOTEL 4!!!!!! does not provide stars. Towels were clean, bathroom floor mat was dirty/black to begin with I do not recommend on any point, neither to sleep, nor to rest, nor to wash I recorded a video with no water, but I don’t know how to insert it, if the owner or someone else is interested, I am ready to send proofs of this text