Sapa Horizon Hotel & Skybar

I’ll be honest; as a somewhat judgmental American, I wasn’t sure this hotel would be as excellent as it was. Construction was happening next door, the lobby felt lackluster, and I wasn't in the best mood since we arrived around 7:30 or 8 am after taking a train. However, the moment we spoke with the manager, everything changed. I discovered that the entire staff was incredibly accommodating and genuine. I don't know if we were lucky, but the manager guided us to our room as soon as we arrived, explaining all the amenities available. It was a beautiful room on the top floor (705), featuring a balcony, lots of wood, and a toilet with a bidet instead of a hose for washing up. The beds were comfortable, with complimentary fruits, drinks, and water. The room also included amenities similar to those in Japan: a toothbrush, razor, Q-tips, etc. This brought back memories of my childhood travels. The location was fantastic; it was just off the main street, keeping it quiet and free from tourist crowds. They did our laundry in just 24 hours and arranged a cab for us in the morning to take us to the bus station. Overall, five stars in every aspect. I would recommend this hotel to anyone looking to enjoy a great stay. I wish I could comment on the breakfast, but we never managed to wake up to make it there.

Excellent service. The staff was very accommodating allowing us to check into our rooms early after a long overnight bus as well as giving us breakfast early before an early departure. Clean and comfortable rooms, would recommend.

customer service 10/10, they were very kind to let us stay in the lobby since our bus was scheduled to pick us up 6hrs after our checkout. breakfast food is very yummy and the hotel room itself is very comfy and the wifi is super fast. the hotel is located conveniently near convenience stores, and yummy restos like prince coffee—the noise coming from the sapa center doesn’t reach the room so you can rest comfortably.