Sheraton Kauai Resort

We stayed here in August so we didn’t know that during summer time this part of Kauai gets big surf. The hotel beach is narrow and small and the waves were quite uncomfortable during this time of the year so we had to drive north beaches to swim comfortably. The hotel itself is nice. I like how Marriott uses the same fragrance in their hotels worldwide. The scent spreads through HVAC. I bought the same fragrance on Amazon to my house which now smells like Marriott 😀

Really fantastic spot. We unfortunately did not have AC during our entire 3-day stay, and the room was between 77-80 degrees the whole time. We notified the front desk and they took the thermostat away for repairs, but did not finish repairing it during the entire stay. So we just didnt have a thermostat the whole time. There was one staff member who was extremely nice and helpful and waved our resort fees due to the inconvenience, and he gave us a fan as well. Overall I give it a 3/5 only because not having AC is a brutal con, especially for the price you're paying to stay there. If we had AC during our stay it would have been a 5 star rating across the board, but not having AC is pretty brutal. We couldn't sleep, and it was just really uncomfortable the whole time. The food and bar were really great, the live music was very good. Breakfast buffet was just okay.

As others have said...it's Hawaii!!! It's a treat to be there any time and feel that splendid air. This property, though, is missing the attention to detail that would actually make it a classy"resort". Instead it feels more like a nice motel in a great location. Note: the location is unquestionably beautiful, but it's tough water right there at the hotel. Poipu beach is reasonably short walk and better suited for kids and beginners. Our room was clean, I'll say that much. But someone has either not authorized the cleaning staff to report issues or hasn't trained them to do so. I don't know which. But there were a string of things that needed to be addressed: one of the reading lights on the bed was broken, the wall behind the entry door had a big hole from the door handle banging into it, there were multiple holes and gashes in one of the walls next to the sink (no idea why), the shower rod was falling and needed to be tightened, and the in-room amenity bottles were affixed to the wall with tape and the shampoo bottle wouldn't stay. All small issues alone, but cumulatively tell a story about the attention to detail. The property is very well manicured, but we found lots of trash under the bushes on our patio and throughout. It's very windy, so maybe that's the culprit of the trash, but someone should be paying attention. Also because of the wind, the "do not disturb" hangers for the doors blew off within minutes of being put out. How can an outdoor property like this not use magnets? Again, small things like this add up to an overall impression that will bother some people and not others. Someone called this hotel "Hawaii nice" - implying most Hawaiian hotels often don't take care of their properties or upgrade as often because people will keep coming no matter what. But for those of us who save and plan to be able to have one nice trip every so often it feels almost disrespectful to think we won't notice or shouldn't care about these things. Most of the staff was nice. Kudos to them for getting an onsite plumber to come fix our running toilet within an hour of our evening arrival. (Again, though...details.) Food at Lavas was good. The pool is small, but lovely. It's strange that the only onsite market/cafe is closed for three hours in the middle of the day, but they do open at 6am which is good for those of us who have been awake for hours already at that point. My family won't return here, but I don't think it's a bad property. It's just not elegant. You can decide for yourself if the price point is worth it.