Sheraton Shenzhen Nanshan

I would firstly to thank Maria she was absolutely 💯 from check in to check out. I had 2 customers with me and she looked after them as good as she with myself. Upgraded them for lounge access and advised us on places to go and visit. Overall 5/5 ,or 10/10 I am a titanium Elite member and I can honestly say this is by far the best managed hotel i have visited in years.

Since I had no trouble checking in (unlike other reviewers), I have to give this hotel a solid 5*. One of the best Marriotts in China, frankly. Room is very spacious and comfortable. The staff is consistently courteous, but most of them can barely speak English, so if you can't communicate in Mandarin (evidently the preferred dialect) or Cantonese, you might be frustrated. Any problem will eventually be solved, however. My one complaint is trivial: the thermostat is by the bedside, behind a big unwieldy table and under a low-hanging lamp. Congratulations if you can get close enough to read the buttons without banging your knee on the table or your head on the silly lamp. They should just put the thermostat at eye level on another wall.

When you arrive at a 5-star hotel after a long flight and the check-in counter is overwhelmed... Would you come again? Cost cuts? Or just lack of competence? The room was superb, wide, very clean. well maintained. Everything I needed was available. Toothbrush and paste were available, but I missed the razor. What spoiled "the party" was a 48 minutes waiting in line to check-in; only 2 staff, and the check-in system of 2 decades ago.