Sheraton Surabaya Hotel and Towers

Room- really comfortable big rooms with all luxury amenities. One can enjoy watching movies on a big TV screen. Food - no one can resist. They buffet is really good. You cant deny to several options. Breakfast is superb. Team - entering until you leave they try to give you all the comfort

The rooms are very nice as well as the swimming pool area. But mostly, the quality of service is excellent across all departments, whether room service, restaurant, reception etc…. They are all very friendly, responsive and making their best to make your stay enjoyable.

First off I want to thank Wisnu for the incredible customer service. We had originally booked our stay in one of their 2 bedroom apartments but that tower was undergoing a major renovation. Wisnu handled it like a pro. In addition to getting the apartment ready, he also setup a pair of adjoined rooms as a backup plan. Good thing he did. The renovation work was quite noisy. We called down and within minutes, Wisnu had our bags and all moved to the backup plan rooms and we were all very happy. As for the rest of our stay, the hotel is great and the staff are fantastic. The pool is very clean and great for either doing lengths or just floating around.