Side Crown Palace Ultra All Inclusive

Everything was great! Wonderful Experience – Highly Recommended! Our stay at this resort was absolutely amazing. The staff were always available, friendly, and willing to help with anything we needed. Cleanliness was top-notch – the rooms, shared areas, and pools were spotless throughout our stay. There was a great variety of delicious food, offering something for every taste. The pools were clean and well-maintained, perfect for relaxing. The beach was just 2 minutes away with the shuttle that the resort provided every 10 minutes, making it very easy and convenient to reach the sea. Everything was well organized to ensure a comfortable and enjoyable vacation.

Service is sh*t, the manager dosen't care about any complains, from reception to bar to restaurant to entertaiment, everything was under expectations for a 5 star ultra all inclusive hotel, the hotel is nice, the staff is not. If headoffice sees this, fire the manager and everyone else, get a new team. Dirty beach towels, cocktails are like water, at beach they only serve beer, wine and juice, the staff gets mad at you, no respect for the customers and they switched the lights off in the lobby so we would go away. The food is good tho.

Hotel Review: 1 Star I had a very disappointing experience at this hotel. Upon arrival, the hospitality was nonexistent. We were initially assigned a basement room that had a musty smell, which was unacceptable, especially traveling with two small children. When I approached the receptionist about getting a better room, I was shocked to find that they asked for additional payment, despite having booked and paid through an agency. Reluctantly, I agreed to look at other options. When I attempted to pay for an upgraded room with my credit card, the receptionist refused and insisted on cash payment instead. I felt forced to withdraw cash just to avoid spending our vacation in a damp, musty room. Moreover, the beach is a good 10-minute walk away, which was inconvenient. The alcoholic beverages served at the hotel were also disappointing, containing very little alcohol content. Overall, I would not recommend this hotel based on my experience.