Somerset Bencoolen Singapore

Stayed here once before and had to come back for the extremely comfortable mattress! Literally checked out of another hotel I was staying at to come here — found out the brand of mattresses they use is Slumberland. Super comfy. The housekeeping staff is brilliant and attentive. Nur at the front desk was lovely and helpful :) and the pool on the top floor is simple and lovely. Perfect for lap swimming! Room is not the biggest but it’s designed very well with segmentation for privacy if one person is working or you have to take two separate calls. Only thing that’s not great is there isn’t an amazing workspace setup — there’s a small corner desk in the bedroom but if you’ll be spending long hours working then the office setup isn’t the best. Otherwise 10/10!!

Overall very happy with our stay here. Very spacious room, we stayed in the 1 bedroom apartment. Some of it is a bit dated but all the space made up for that. Small kitchen with only basics eg 2 plates, 2 forks, no toaster etc. Would be hard to cook a meal but still good to have the kitchen there. The location was great as it’s across the road from the MRT which made getting around so easy. Close to various food options too. The rooftop pool was enjoyable although it’s a bit run down. The playground was enjoyed by our toddler. It was convenient having a laundry on site although it’s not cheap ($10 each for washing machine then dryer).

1/5 – Extremely Poor Experience at Somerset Bencoolen, Singapore We had booked 4 rooms at Somerset Bencoolen 2 months in advance for our family of 10. After an overnight international flight, we landed in Singapore at 6:00 AM and even requested early check‑in if possible. What followed was an absolute nightmare and completely unprofessional service from the hotel: • We were waiting from 7:00 AM onwards with our luggage and tired family members (including children and elderly). • Despite repeated follow‑ups, the hotel gave us only 2 rooms by 3:30 PM and asked to wait for sometime for the remaining 2 rooms. • They kept promising that the other 2 rooms would be ready “soon,” but even by 6:00 PM they had still not handed over the remaining rooms. This is simply pathetic management and harassment for guests who had confirmed bookings well in advance. We felt completely neglected and stranded in the lobby for hours with no proper explanation or apology. A hotel of this brand should know better. Sadly, Somerset Bencoolen did not live up to even basic hospitality standards. I do not recommend this property to anyone who values their time, comfort, and peace of mind. Avoid if you want a smooth and professional stay in Singapore.