Souphattra Hotel Luang Prabang

We had an excellent time there, and the WHOLE team was fantastic. The bed is very comfy, the food is good and generous, the location is calm and quiet.

This was an okay hotel in a central area. My room was in the back building on the second floor. (The pool water feature is in serious need of a deep cleaning and has an obvious discoloration to it. Should be gray but was actually yellow.) The rooms are comfortable and spacious. The rooms in the back building were bright and light had wonderful large patios. Unfortunately, I had to take a twin because as a solo female traveler I choose to not stay on the first floor. TVs were a little on the small side. The food, which I had several times, as room service and in the dinner area was very good. There is a wide range of food selections. Unfortunately the breakfast offerings are extremely limited and it could be because the room only has about eight or nine tables and breakfast time it got extremely busy and became that you had to wait around for a table. The happy hour specials are extremely confusing to the bar staff as none of them seem to know how to make the specials that they offer. One night it was by one get one free and another night it was not. However they had no idea how to make the drink and it was different each time. Both yummy but different. The bathrooms are clean but the showers were needed a deep cleaning and has a strong odor so leave the fan running at all times and the door closed and it alleviate the smell. Myself and other people staying had this similar experiences. I will say that the shower water pressure was consistently inconsistent. The water pressure would drop and you could hear it and you had about 2 seconds to get out of the water otherwise you would have boiling hot water only. Cold would disappear for about 5 seconds and then you can go back into the water. So, consistently you would hear when to move. I heard from others that they too had similar experiences in their rooms in different buildings. I've had many many spa treatments over various hotels in different countries and I would say that as someone who has spa experiences I did not particularly enjoy mine but for others who aren't as familiar this might be very enjoyable.

Booked the hotel for the event and confirmed. We asked to make a payment and salesperson said we can pay on date. Already have guests from overseas to book hotel rooms there. The sales person just called and said his colleague has accepted the booking and payment from the other group. Such a disaster.