Star King Hotel and Apartment

Probably a factor as to why they're doing so poorly.

I stayed at this hotel for almost a week. The daytime receptionist was very lovely friendly, polite, and communicated well in English. However, the night shift receptionist, a petite young woman with braces, was a completely different experience. There was something off about her attitude. She had a very poor attitude toward customers argumentative, confrontational, and lacking any sense of service-mindedness. She often looked irritated and treated guests with visible annoyance. On my last day, when I was checking out, I asked her about the price of an item three times, but she didn’t respond. Instead, she just sat there smiling and laughing, ignoring me. I finally asked her if there was something wrong. It seemed she assumed I couldn’t understand the local language, and she started mocking me and laughing about it with her colleague.