Swiss Belhotel Mangga Besar

Hotel looks good from outside and lobby area also good. But it’s a different story when enter the room. The rooms look little bit old and not doing proper maintenance. Sofa looks dirty. Safe deposit box not well function when I arrived and have to ask reception to make it good. Wait for almost 1 hour nobody coming to repair it. Next day when request for room cleaning service also have to wait for long time. Almost 3 hours wait no housekeeping person coming and have to call for 2nd time.

Not recommended at all. They do need massive improvements. The room is spacious but old. There were cockroaches in the bath room and no hair dryer. Refrigerator was broken. The air conditioner also didn’t work well so it was very hot during the noon. The wifi was also unstable. I needed to call room service 3 times to get the toothbrush and hair dryer and also asked them to refill the body gel which already ran out when I just checked in. I finally got what I asked for after more than an hour.

Right now I stayed in hotel. I booked room for 10 days. Hotels and room are good but service is very lower one I will not give 1 star to restaurant. First No one receiving call in restaurant and when I personally went there for giving order. It's is French fries. They told me it took 40 min. When I said I will order from outside. No One cares that customers are going to another source . They don't Care. I have to ordered it out side