The Gordon House Hotel

It's located in a very good place, walkable distance to nariman point and gateway of India. The rooms were neatly maintained, service was great and food was awesome. Good was slightly pricey but tasted good. Overall good experience....

I tried to book for two people yet somehow it was booked under 1 person. We even confirmed it the day before as we wanted two twin beds and informed them that this for a room for two people. Yet what a ruckus was created by the reception staff Mr. Vijay, he was extremely rude, hostile and very disrespectful. My fellow guest was made to wait for over one and half hour to check in to the hotel when prior payments were already made. He wouldn’t even listen to what we had to say and kept repeating you’ve to pay extra only then we’ll allow you to enter. We were made to wait for 1.5 hours of back and forth. Very disappointing to see such behaviour from such a good property. The window of our room was not cleaned as it was tainted with bird poo ruining the little view we had. The rest of the stay was very pleasant. Property is decent but the management should be a little more friendly and respectful.

Too overpriced for what they offer. Definitely not a four star hotel. We shortened our 8 day stay after a day and changed hotels. It is a 2-3 star hotel and that’s stretching it. Just spend an extra 2-3k a night and stay at a five star hotel with a bazillion amenities - none of which this place offers. The hotel was awful! They shouldn’t be charging more than 3k for a night and they have the audacity to charge 10k to provide a bed and no gym/spa/nice restaurants or anything!! Just go stay at the oberoi or trident (which is what we did)