The Grand Plaza Hotel Smouha

The room is so clean, very nice sunrise view. staff are so professional and friendly. Room service is great, i order food both portions ans tatse was peefect. definitely will go back again. Highly recommend

Although still currently staying here, first impressions aren’t exactly great. Checking in was a pleasant experience and the room service offers an extensive range of fresh and delicious food. That said, the hotel restaurant experience was far from pleasant. There were 5-6 employees just standing around talking (loudly), occasionally coming to see if I am eating and after 30mins of being sat with a very disappointing offering of food from a self service buffet, not a single member of the restaurant staff offered to show me the restaurant facilities, food selection (hugely limited) or any refreshments…. I left to return to my room for a drink! There is little to no attention given to paying customers and instead it’s evident that the staff prefer to stand in a group laughing and joking. Hugely disappointing experience and one which left me considering checking out and relocating to another hotel

I thank the hospitality service for helping me solve my problems, but the hotel system and its service do not match the value of payment at night is considered high and in fact I did not find it so and I had a disapproval of providing a bottle of water daily and it is said that the bottle is free the first night only with the provision of drinks