The Haad Tien Beach Resort

i didn’t stay at the hotel, but i spent the day at their beach and had lunch at the restaurant – and honestly, it was perfect. the beach was clean, peaceful, and had such a nice vibe. staff were super welcoming even though i wasn’t a guest. the food at the restaurant was delicious and came with an amazing view. definitely recommend stopping by even if you’re not staying here!

There is no doubt that the location is beautiful and the beach is stunning – but unfortunately, that’s where the positives end. This place calls itself a four-star resort, but it’s nowhere near that standard. The biggest issue is the resort at night: it is extremely dark, with almost no lighting on the paths. It feels unsafe, unpleasant, and cheap – as if management is saving money on electricity. We nearly stepped on frogs simply because we couldn’t see where we were walking. For a “four-star” resort, this is unacceptable. Staff were unfriendly and unhelpful. We asked to rent snorkeling gear at 3 PM, offered to pay the full price and return it within an hour, but were refused because it was “too late.” During breakfast, staff tried to sell us spa packages while we were eating. While relaxing on the beach, staff came over again – this time with a reminder about checkout and a note to close the bill the night before. On the very first day, we were told we couldn’t use the shuttle bus because it had to be booked one day in advance – something impossible for new arrivals. Our room also had serious issues. The shower never drained properly, leaving standing water that attracted mosquitoes at night. Despite contacting maintenance several times, nothing was ever fixed. Breakfast was disappointing – poor variety, many items missing, and long lines just to get a coffee. Bottom line: this resort survives only on its location and the beach. Everything else – service, facilities, maintenance, food, and overall atmosphere – feels neglected and far from four-star quality. Unless management makes serious changes, I cannot recommend staying here.

Beautiful resort and lanscape with nice private beach. However, definitely NOT a 4-star one with their service and management in my opinion. Misleading sales staff : We booked 2 Thai-tiew-thai packages (getaway villa), which are for 4 nights. Each include 1 complimentary dinner set and 1 snorkelling join trip. The sales staff who helped us with vouchers purchase informed us that the dinner sets and snorkelling trips are interchangeble (can choose to have all 4 dinners or 4 snorkelling trips or a mix of both later when we arrive at the resort). However, the onsite staff are unaware of this at all and requested us to contact the reservations BY OURSELVES. Later, we were told that there is no such offer -- we either take it or leave it -- since we do not have any written evidence to prove this. (And, for the record, we have not received any email confirmation when we did purchase the vouchers lol). Shuttle service : the resort provides 3 rounds of shuttle to Sai-ree beach BUT ONLY 1 ROUND BACK TO HOTEL. I undrestand that this is a extra-service but it doesn't make any sense to me. Since it is impossible to walk back to hotel (the paassge is very steep and dark at night). So, make sure you book the round-trip service in advance, otherewise you will have to pay minimum of 400 baht per one-way trip back to the resort ! Service : Some of the staff are really nice (espcially the waiter at the restaurant during night shift), but majority of the staff here seriously lack service mind and do not know how to communicate to guests properly. The driving staff who is in charge of picking up/dropping off between resort and pier address us as "น้อง" or "Bro" in english which sounds weird to us first of all. Second, they asked us to carry the heavy bag (with my diving gears). We were ok at first since we thought it would be only for a while. Turned out, we had to carried by ourselved from pier to reception.