The Hotel Chester

Excellent location and great value for the quality. Very attentive staff who communicated from start to finish to ensure our stay went smoothly. Aimee and Shannon were amazing. Loved staying in the zoo and the upgrade package was definitely worth it. Can't wait to be back

Had the pleasure of booking here for a night away for a birthday treat. We chose the Safari room, and WOW! What a lovely concept. Spacious and cozy at the same time. The jacuzzi bath was perfect, with a sky light above it giving it that extra wow factor. A kitchen area also with a hob and microwave, plus AC unit / fan/ other utility items. The staff here were lovely, very courteous. It’s in a great location in Chester, right next to the multi-story car park that backs onto the Grosvenor shopping center so parking is easy, £15 all night. You are a stones throw from the river and Grosvenor park, and minutes from all the great eateries Chester has to offer. Do keep in mind it’s not a quiet area, you can hear cars going in and out of the car park and you are very close to the Church Bar which stays open till around 1am. It did not bother us, but if you wanted a quiet night away bear it in mind. Would happily stay here again ⭐️⭐️⭐️⭐️⭐️

We stayed at The Hotel in Chester on 30th November 2024. While the rooms were beautifully designed and very clean, our overall experience was unfortunately disappointing due to a major issue with noise. We were not informed in advance that there is a nightclub directly opposite the hotel playing extremely loud music well past midnight. Had we known, we would have chosen a different location. Despite asking the night receptionist for earplugs or an alternative room, no solution was available and we ended up having a completely sleepless night. We requested a full refund due to the disturbance and while the hotel acknowledged our complaint and offered a complimentary stay in a different room, we made it clear we were seeking a refund instead. Several follow-up emails (sent in December 2024, February and March 2025) went unanswered and to date we have received no resolution. Sadly, this lack of communication and accountability overshadowed what could have been a pleasant stay. We would not return.