The Lofts At Wood Avenue Kilimani

What a wonderful experience. I’m so grateful to Diana, Linet and Ahanitah! They were so friendly and easy to talk to. They were so patient with my request. I checked in apartment 13 and had a pleasant stay. I would recommend solely based on the experience with these staff. Especially Diana the receptionist, she was very professional and kind. Would definitely recommend!

We’ve just come back from a stay here for a week. Booked on floor 10, apartment 22. The bathroom drain downstairs gave off a very strong sewerage drain smell that permeated the whole living area downstairs despite the door remaining closed and the window in the bathroom remaining wide open. The kitchen sink was blocked throughout our entire stay so impossible to do dishes. The poor cleaning lady had to get a plunger and tried her best (to little avail) to unblock the sink. The maintenance guy came as well and let’s just say the cleaning lady did more than he did. The TV, despite being told before our booking that it was a smart tv, was not a smart tv at all and no attempt was made by staff to change it or swop it out with one that was not being used from a vacant room. The Wifi upstairs was…non-existent. We checked in and after asking the operating times of the kitchen were told it had not been operational in over 6 months. They told us before booking that it was still operational. Also, the steam room, which we were told upon check in was operational, turned out to be out of service for over a week. Overall the rooms are really nice and the loft apartment itself is in very good condition. The apartments are as pictured so no disappointments there. Security at the entrance to the premises is always there so the safety aspect is very good which is nice. Staff seem friendly as well. Unfortunately we won’t be staying here again. The smell from the bathroom drain was unbearable towards the end of our stay and in general despite the high points, not worth another stay.

I'd never recommend Lofts Apartment Wood Ave, Kilimani, Nairobi. I was robbed a day after my arrival by a chambermaid. The management refused to investigate the theft and I never recovered my money even with the intervention of the police who appeared to be accomplices. I was intimidated and searched as though I was the theif. Very horrible experience for a first time visitor to Kenya.