The Scarlet Singapore Hotel

We stayed in the Scarlet Hotel for just one night to be able to visit Singapore. The hotel is very well located with public transportation within few meters (subway, buses). Yes the rooms do not have windows. However, they are not small and they have their charm. It was also very calm, we didnt hear anything from the street or wherever. Beds and furnitures are of good quality. For us, the major positive point for this hotel is the staff. They are all incredibly helpful ! The hotel kept our luggage until late at night before our flight. We really enjoyed our stay there and would recommend 100%

Don’t book if you care about check in time. Tried to check in earlier than the normal check in time (2pm) The manager told me he would try. And something should open by 1pm. Fast forward to 2:40pm, 40 mins past the normal check in time, I was still waiting in the lobby could barely sit straight due to jet lag and the 13 hour flight I just got off from in the morning. The good thing was: after my third time checking with them on what time they could get the room ready, they offered me an alternative room to rest until my booked room is ready.

Unfortunately, my experience with The Scarlet Singapore was extremely disappointing. I had made a booking well in advance, which was officially confirmed, but the hotel cancelled it without providing any explanation or offering an apology. I find this behavior highly unprofessional and disrespectful. To make matters worse, I had chosen this hotel for a stay during a very busy period, so now it will be very difficult to find a suitable alternative without facing higher costs or having to settle for something less. Customer service like this is simply unacceptable, especially from a hotel that markets itself as a high-end boutique property. I will never book here again and I do not recommend it to anyone.