The St Regis Singapore Newly Renovated

I recently stayed at the newly renovated St. Regis Singapore, and the refreshed guest rooms truly feel like a brand-new luxury hotel—elegant, sophisticated, and thoughtfully updated. While the main lobby is still under renovation, which makes check-in and check-out slightly less convenient at the moment, I believe the transformation will soon be complete, and I’m looking forward to seeing the finished space. One of the highlights of my stay was the access to the spa facilities. In-house guests can enjoy 45-minute sessions in the steam room, sauna, and jacuzzi. Even in that short time, the experience was refreshing and revitalizing. I look forward to revisiting once the hotel is fully reopened to enjoy the complete St. Regis experience. A beautiful stay overall.

This was our second stay at The St. Regis Singapore as a family, and once again, the experience exceeded our expectations. From the moment we arrived, we were warmly welcomed and made to feel truly valued—not just as guests, but as returning members of the Bonvoy family. The service throughout our stay was impeccable. Every staff member we encountered was courteous, attentive, and went the extra mile to ensure our comfort. What stood out most was how genuine the team was in their hospitality. Our children were especially well taken care of, with thoughtful touches that made them feel just as special as the adults. We also experienced a minor hiccup during our stay, but the way the hotel handled it was nothing short of exemplary. The service recovery was swift, sincere, and handled with the hallmark professionalism and grace that St. Regis is known for. It’s in these moments that the true caliber of a hotel shines through, and St. Regis absolutely delivered. As a Bonvoy member, I was truly touched by the level of recognition and appreciation shown. It’s this kind of consistency and excellence that keeps us coming back. Thank you once again to the entire team at The St. Regis Singapore. We left with full hearts and look forward to our next visit.

I’m conflicted writing this review. On one hand, the room was new and beautifully designed, and we did experience some wonderful service - especially from the gentleman at the lobby, who was exceptionally friendly and helpful, and from Syikin, who was courteous and responsive in arranging a birthday welcome for my partner. However, the experience started going downhill at check-in. 1. We had specifically booked a room with a Botanic Gardens view, but were instead placed in a higher floor room facing other buildings. While we were told this was an “upgrade,” it certainly didn’t feel like one. When I raised this, we were offered the option to switch back to our originally booked room - but only after 7pm, and without any form of apology. I do appreciate the intent to offer an upgrade, but the lack of clear communication and flexibility made it more of a hassle than a benefit. 2. The hotel promotes its sustainability efforts by providing an in-room water filtration system instead of bottled water or kettles. While I support this idea in theory, the unit in our room was not working. We had to call to request water and tea - something that understandably takes time, but it also meant that our plans to rest and enjoy our room after check-in were disrupted. Ultimately, this stay left me disappointed and regretting our decision to celebrate a special occasion here. It had the potential to be great, but fell short in some key moments that really mattered.