The Terrace by Ladder Mgd by Citrine

I had arranged rooms at this hotel for my friends and relatives, and the experience was excellent. The customer service was truly impressive, especially the support from the Operations Manager, John. He made sure everything was smooth and comfortable for everyone. Really appreciate the effort and hospitality. Highly recommended!

Great Stay with Excellent Hospitality! A beautiful hotel in a great location, with clean and hygienic rooms and washrooms—just what we needed for a comfortable stay. A big thank you to Mr. John, the Operations Manager! When we checked into our room, the AC had a technical issue, and he personally came with the engineering team to check it. He also did his best to arrange a room on the same floor as my parents, which I really appreciated. The food at the restaurant was excellent, and a special shoutout to the breakfast service team—one of the servers (wish I caught his name) was exceptionally courteous and hospitable. Overall, a great stay with thoughtful service and warm hospitality!

Most items shown in the menu were not available and had to wait for ages to get food. After ordering also they were requesting whether we could change some ordered items citing the possibility of further delay. The person who took the orders even forgot two items. The portion sizes also seemed to be smaller than other restaurants. The food quality was ok. Other than the ambience it will be a good training ground for your patience. Didnot stay there.Hence no idea regarding the rooms.