Thornton Hall Hotel and Spa

Thank you so much for an outstanding stay. Brought my 2 daughters for their birthdays. Stunning place. The decor was to die for all freshly painted and decorated . Stunning furniture. The meals were beautiful especially the afternoon tea. Karl made us feel very special. Thank you to the wonderful stuff for making our stay so special. Daughter loved the bottle of Prosecco in the room and the happy birthday plate with the yummy chocolate brownies on

Visited with my mum for a much needed spa break in May. Positives Our room was lovely and the bar area was lovely. We had food from the cafe area as we hadn't booked a table in the restaurant as they were full, but the food was great from there. All the staff were nice and approachable. Spa had a good system where you can order drinks from the outside pool area (it was sunny), 2 drink limit. Breakfast was incredible, buffet style but was all fresh. Negatives My spa treatment was only 20 minutes when it should have been 30 minutes. The therapist seemed disinterested, music went off halfway through the treatment and didn't turn it back on (I think the music is one of the elements of relaxation). She was yawning and just not not friendly. Later saw her in the bar area drinking. Made a complaint on departure and I'm still to hear from the hotel. One guest at the bar area 'kicked off', obviously drunk and had found a way round their 2 drink limit in the spa. Accusing me of jumping the queue, which is just pathetic when there was on myself and them. 🙄 The spa outside area was so so busy (we arrived earlier and managed to have a bed before our treatments), feel like there should be more of a limit or time frame so it isn't so congested in the hot tubs etc. I would stay again, but if I was to receive another poor treatment I'd ask to speak to the manager there and then and ask for my money back. As a mum with 2 young children I was looking forward to my treatment and relaxation time.

We were really looking forward to our stay here, but sadly it was a big disappointment and not at all what you would expect from a 4-star hotel. The entire place feels run down, uncared for, and in serious need of investment and attention to detail. Our room was particularly poor. The wallpaper was ripped in several places, the walls were chipped and marked, and there was a thick layer of dust on the lamps and in the wallpaper detailing. We also noticed cobwebs in the corners, which clearly hadn’t been cleaned for some time. It was obvious that housekeeping is not being done thoroughly, and the overall cleanliness left a lot to be desired. Unfortunately, the issues weren’t limited to the room. The hotel grounds were messy, with discarded beer bottles left around, which creates a really bad first impression and shows a lack of care. This is simply not the standard you’d expect for the price or the 4-star rating. The hotel has potential, but it urgently needs a full refurbishment, a deep clean, and much better attention to housekeeping and maintenance to bring it up to a proper standard. At the moment, it feels neglected and well below expectations