Van Royal Hotel

"Van Royal Hotel is one of the best hotels in Erbil. The location is perfect—central and convenient for exploring the city. The food is delicious, with a variety of local and international dishes that are always fresh and well-prepared. What truly sets this hotel apart is the staff: they are incredibly respectful, friendly, and always ready to help. My stay was comfortable.

It's a very nice and clean hotel, I recommaded for any vistor to Erbil, the staff is very supportaive espacillay the receptionist Mr Abdul Qader, Good option for holiday or bussines, Thanks

I feel incredibly lucky to have survived this hotel experience! A few days ago, as I was checking out, I took the elevator. Suddenly, the electricity cut out, or something else went wrong. The elevator started falling rapidly before it hit something and came to a stop. It took me a moment to process what had happened. I waited, hoping the power would return. When I tried to open the doors, I was shocked to see a wall in front of me—the elevator had fallen to the lowest level, beneath all floors. After a while, the electricity finally came back. In a state of panic, I started pressing different buttons, desperately trying to get out. I tried -1, then 0, and after what felt like an eternity of fear and uncertainty, the elevator finally took me back to the ground floor. I was beyond relieved to make it out safely. But what shocked me even more was the hotel’s response. When I reported the incident to the receptionist, he simply told me that I shouldn't have opened the door—without offering an apology or even checking if I was okay. It felt like I was being blamed rather than reassured. This was, without a doubt, the craziest hotel experience of my life. I would never stay here again—even sleeping on the street would be a better option. Honestly, I’m wondering if I should take legal action for the distress and panic this caused me.