Vivanta Colombo Airport Garden

My stay at Vivanta Colombo Airport Garden was truly a great experience. The place was beautiful, the room was comfortable, and the food was especially impressive I really enjoyed it. The staff were welcoming and helpful, which made my stay even more pleasant. I do have a small concern regarding a card transaction during my stay. I initially paid by card but later asked the front desk to void the transaction so I could pay in cash instead. While they kindly assisted me and processed the void, I’ve noticed that the amount has not yet been reversed to my bank account. I also tried reaching out via the email provided but have not received any response, so I’m unsure if the address is working. I’d appreciate it if the concerned manager or staff member could kindly get in touch with me regarding this matter or let me know whom I can directly contact to follow this up. Aside from this small issue, everything else about my stay was excellent, and I would definitely recommend the hotel to others.

Our family of five stayed here for a night before flying out of Sri Lanka, and the experience was very smooth and comfortable—just as we’ve come to expect from a Vivanta property. The rooms and bathrooms were immaculate, modern, and very well maintained. The hotel staff were courteous and extremely professional, always available to assist with a smile. Special mention for preparing breakfast packages for us as our flight was very early in the morning. Service was seamless, and everything from check-in to check-out went effortlessly. The property is conveniently located near the airport, making it a great option for travelers flying in or out of Colombo. Highly recommended for families looking for comfort and convenience.

The hotel is well located, just a short drive from the airport, and the lush surroundings are peaceful. But beyond that, the experience didn’t live up to the premium price tag. The rooms are basic, and the air conditioning was a serious issue. Despite multiple complaints, the temperature remained uncomfortably low all night—especially concerning since we were traveling with an infant. The staff offered generic reassurances, but no real resolution. Service overall felt closer to a 3-star property: polite but not proactive. At this price point, you expect better responsiveness and attention to comfort. The food was average. The breakfast buffet had very limited vegetarian options—most salads even had eggs or chicken, which was disappointing. While the hotel offers clean spaces and decent amenities like a pool and garden walkways, the value just didn’t match the cost. For a Vivanta brand under Taj, the expectations were higher than what was delivered.