Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda

One of the top five hotels I’ve stayed at in my entire life. They’re so attentive and the rooms are spectacular. The beds are comfortable. The linens are of the highest quality and the decoration is beautiful. The grounds are expensive and everywhere you go everybody is so nice. The breakfast is over the top, there are so many choices of options and like every place in Europe, the fruit is always ripe and delicious. I love all the choices of cheese and meats. I would love to spend several weeks here.

Our party went to the restaurant for an aperitif. We arrived from our boat and the manager was very solicitous and service was good...until we received the bill. Bill was 720. We had each only had one or two drinks. We asked and they said that there was a 120 a person charge. They responded that that was written in the menu. Come on. No one bothered to tell us anything. The manager came out and went from pleasant to confrontational. Full Dr. Jekyll/Mr. Hyde. We said that at least someone should have notified us. I mean that came with the bill and did not even ask us if we wanted more drinks because there was a minimum spend. He told us he did not care what we thought and thatbwe would have to pay the 120 piece. Total scam.

Tourist scam. Manager was rude and aggressive. We stopped in for a quick drink before dinner, just 2 drinks each, no food. The waiter told us it was a 50 euro minimum per person, which we agreed to. Then the bill came: 600 euros for 5 people. When we questioned it, the manager came over and was being dismissive, rude, and totally uninterested in resolving anything. He just kept saying “it’s on the menu” and walked away. No apology. No explanation. Just attitude. Had we been told it was 120 euro minimum per person, we either would’ve made this our full dinner or never sat down to begin with. This was blatant bait-and-switch. Nothing about this place is honest. They prey on tourists and act smug when you push back. We’ll be disputing the charge with Amex and reporting this place everywhere. Do not go here. You’ll get ripped off and disrespected. Definitely not 5 star service. Better luck anywhere else.