Due Lune Puntaldia Resort & Golf a member of Small Luxury Hotels of the World

We stayed at one of the family suites with 2 kids and 2 babies as part of a family vacation planned by my mother in law. First of all I want to say that this hotel is just not for children smaller than 4/5 years old. There is absolutely nothing for kids to do here except for playing in the pool (which they can do anywhere). There is no parks, no kids zones, absolutely nothing for kids, so beware. Secondly, the food at the one restaurant at this hotel is subpar at the least. We did the halfboard option and the breakfast is the exact same every single day. There is not a big variety in food and the quality is not very high at all. If you want a scrambled or fried egg made for you, they will charge you for it as well (which we thought was ridiculous). The bed… absolutely terrible. In every room. We reserved 4 rooms for all our family and each room had a terrible bed. By terrible I mean it felt like you’re sleeping in a hard floor. The stuffing in the pillows was old and slim. We woke up daily with lots of back pain and neck pain (mind you we are in our 30’s). Overall, the location is beautiful and views are very luxurious. But that’s about it. Bottled water will cost you €7 🤣

If you are renting the basic room beware. There is a HUGE variance in what you might receive. Our friends that we were traveling with got a lovely room and roof deck. We got what can only be described as a dungeon below the bar. At first I thought how bad can it be? The ONLY hours that were quiet for our entire stay were from 1AM-6AM. There was a constant loud banging throughout the rest of the entire day. We went to the bar at some point and saw that the platform they walk on is unattached and banging right above our room. I talked to the front desk multiple times. I asked if we could switch rooms or if they could check and fix the bar platform above our room. The only option given was to pay an extra 500$ per night to upgrade. This absolutely ruined what was supposed to be a relaxing beach vacation and instead we were sleep deprived and grumpy. After 3 nights they switched us into the only available room which was a handicap accessible room. I cannot believe they even put guests in room 120, and I cannot recommend staying here.

This hotel is a disaster. I can't understand how this hotel has 5 stars. The rooms are very old, the bathroom is a disaster, the rooms is fealty , for almost 700 euros per night forget what the toilet seat looks like. Starting from the reception to the restaurant staff, everyone takes care to make you feel unwanted. We had dinner payed and they refused our entrence in the restaurant with trousers to the knees??? We were in holiday on see , we should take a tuxedo with us? They literally walk us outside the restaurant!Attitude of superiority to rudeness. Please don't waste your vacation and money in this place!