Es Portal Hotel Gastronòmic Es Portal Restaurant

It’s true… the building and rooms are very good but the service people need to learn more hospitality… the restaurant is very good, too. The building and rooms deserve five stars definitely, the service (depending on the person) 2-4 stars … some of them don’t seem to get the idea… some of them are good at what they do but need some tuitions still… yeah it’s hard to hear but there are good schools for this. The food is good and the “big living rooms” with coffee machine and magazines and couches are nice. Had two magic moments there. The reflection in the window and the moment with the dove. 🕊️ The pool is rather not worth it.

Rice menu 55 euro Nice starters, rice (palella ) was delicious !! Apple desert amazing and I am not a fan of apple:) Location amazing ! Only issue is service, wrong attitude ,it takes time before they smile and antending time to long. People need to feel welcome if not people will not come back even if the food is good .

This was the worst experience we’ve ever had in a hotel/restaurant. My husbands’ parents were guests at the hotel. They arrived in Spain after two days of driving and we would -already in Catalunya - pick them up to go out to diner. We were a bit early, however. After arriving at the gated entrance of the hotel we were, after a weird talk over the intercom, let in. (My husband speaks Spanish fluently, so there was no language barrier.) We were just parking our car when we were - literally! - halted by the receptionist. He then forbade us to enter the hotel (“You are no guest here.”) When my husband explained that his parents were, we were told that it made no difference. We then asked whether there was a bar where we could wait 15 minutes, so that mum and dad - both seniors - wouldn’t need to rush. Again, a harsh no followed. (“Yes, we have a bar. But only for guests.”) He then marched off. In 30 years of coming to the Costa Brava - our second home - and after years of visiting and more than a decade of working in Michelin-starred restaurants and five star hotels, we have never encountered such an enormous lack of hospitality. This was shameful and a disgrace. Needless to say: we, and my parents in law, will never set a foot (again) in Es Portal.