Me and All Hotel Flims by Hyatt

Love the place except the bathroom. The toilet is enclosed by glass, the door and the walls are made of glass. Everything else was great.

Beautiful hotel, but air quality needs improvement The Hyatt in Flims is a beautiful property with stylish interiors and a great location. However, during my stay, the entire floor had a noticeable vaporizer-like smell. I suspect it’s because of the wall-to-wall carpet (hard carpet flooring), which seems to trap odors. This made the air feel stuffy and affected the overall comfort of the room. I would strongly recommend adding high-quality air purifiers, such as Dyson models, or doing a deep carpet cleaning to refresh the air. Also, the minibar selection could be improved — only two sparkling waters and one Coca-Cola felt quite limited. A still water option and a few more drink choices would be appreciated. Overall, it’s a beautiful place, but the air quality issue is something I hope the management addresses soon.

Pricey & Stingy Unfortunately, this hotel takes a very stingy approach, which leaves a bad impression on guests. I’ve never stayed at a hotel that charges extra just to use the gym. The spa also comes with an additional fee. A small but telling detail is that there are sweets at the reception, but instead of offering them as a courtesy, guests must ask the receptionist to weigh them and pay for them. Also, the light sensors next to the bed trigger at slightest movement and keep you awake. It seems like you can’t even turn them off. These inconveniences cost the hotel very little to address but highlight a purely transactional mindset rather than a focus on genuine hospitality. Given the high room rates, these small improvements would go a long way in enhancing the guest experience. I strongly urge management to rethink its approach.