Longlands Inn and Restaurant

Lovely lunch time meal here, had a small salad. It was all fresh and delicious. Service was great with friendly staff. Didn't stay over. Also had a nice walk along the canal from the hotel.

We stayed at this hotel for one night with our dog and baby, and it was one of the most memorable stays we’ve ever had. Having experienced luxurious 5-star hotels in the UK and abroad, where you pay for top-tier amenities and service, I still prefer a place with genuinely friendly staff and a warm, local atmosphere. This hotel delivered on all fronts.The location was excellent, with a charming outdoor area for enjoying meals or drinks. The food was very good, though not perfect. The dog-friendly rooms were impeccably clean, well-equipped, and reasonably priced for such a quality local inn.The standout was a staff member named Marcel. He welcomed us at check-in, served us during a late dinner, and was there again for breakfast. When we found our car wouldn’t start due to a flat battery on a bank holiday Monday, with no shops open and no jump leads at the hotel, Marcel’s kindness shone through. He offered to drive to his own house to fetch jump leads. In the end, we managed to start the car another way, but his willingness to go out of his way made us feel truly valued.This was an exceptional experience, and we’d return in a heartbeat!

Asked for early bag drop off 1 hour before check in or asked if the room was ready to leave the bags. Advised by the lady who we spoke to that the rooms are NEVER ready before 3pm and there was nowhere to leave bags. Odd? We asked her to check and after a while was told her manager would come to see us. Patrick was the opposite. No problem at all to leave the bags. The first personal made us feel like we were being a nuisance Rooms are nice but an intermittent fan or motor noise kept us awake. Room 9 needs checking as it also has a smell in the bathroom that wouldn't go away even with the fan left on. Breakfast... the lights were flickering almost strobe like. We asked for a different table. Again we're made to feel like a nuisance. We're were also told she had told them that the lights were faulty . No idea who them are but shame to shift the blame. We asked if the lights could be switched off but were told the lights have to stay on. The next table had the same problem. We asked for a non dairy spead for the toast and was told she didn't have any as waiting for a delivery. We like longlands, shame the staff dont seem to get it at all. It'll be hard to return. Maybe Patrick should look to retrain staff how to greet guests and how to serve breakfast. Booths is 5 minutes away and sell flora.