Guyers House Hotel

We just had our wedding reception here and had an amazing time. The day went exactly as planned and the staff were amazing to bring it all together. The food was exceptional and enjoyed by all. Those with dietary requirements were well catered for as were the children. The grounds and venue are amazing and idyllic which produced the most amazing photos. The honeymoon suite is large, well equipped and very comfortable despite being somewhat more expensive than the other rooms (worth the additional fee). The events team were great at keeping in touch and meeting our needs for our wedding. There was just two niggles but they weren’t a show stoppers. We had hoped for the traditional outdoor Christmas tree but this wasn’t to be and was made up for by having many indoor trees. There was only the bar food menu offered the night before, that said the food was delicious then too (be sure to pre-book if you don’t want a long wait for larger groups). Be aware of time keeping for meals, you must be prompt otherwise you risk not getting fed without an additional fee. Meal timings are clearly displayed. It is a great spot for a wedding. I recommend this place for others considering a wedding of this type.

We married at Guyers House last week. The staff (Hannah and Sarah) were very accommodating and any and all queries answered. I was able to decorate the ballroom myself, we did ask a night porter for a ladder to put up paper lanterns but this seemed like an inconvenience and he didn't seem happy (mentioned having to cook breakfast in the morning). I was told by a guest that the music we'd chosen wasn't played when guests were waiting for the ceremony to start, there were a few chairs missing from the table even though there was a printed table plan and my table plan board, and that there was a sign about a wake where we were having our reception drinks from the day before, the table numbers i had personalised weren't on the table nor my apron, even though labelled clearly in a box saying "table decor". I had to ask a few times for the personalised wordsearches and pencils to be added to the table. I only mention these things not to complain but to help tweak for future weddings. Guyers were great at tidying up for us for the morning after, the room was beautiful and to a very clean standard, the male receptionist was so cheerful, welcoming and polite! Please praise him as he was fantastic and said he has only been there a couple of weeks. He is a credit to your team. Overall we had a wonderful wedding

Hidden Charges. BEWARE! 30% extras. Booked with booking.com including for a dog. Also (belt and braces) emailed hotel to confirm dog. They said " no problem we will put a lovely dog bed in the room". Nothing else mentioned. Upon arrival were told £50 extra dog fee plus £50 damage waiver. When challenged they pointed to the small print. " may" be additional charges for dogs. There was no dog bed provided so had to complain again about that. They then found at best a cat bed 24cm diameter. Dog could not possibly fit. Pointless. Unless you want to eat your breakfast and dinner on your lap on a sofa in the lounge (no tables) or outside, don't bring your dog. Bar area was only other option but was grim. No WiFi in the garden rooms. TV worked only intermittently perhaps for same reason? Wasn't going to try to complain further! Lovely gardens but dogs not allowed off lead because signs state " the gardener is too scared of dogs". Junior staff were truly great, Senior staff very poor indeed. Some of the conversations we overheard between staff you would not credit! Never again.