Shore House at The Del LXR Hotels & Resorts

After an extremely upsetting experience with Hotel Del where they overbooked our room (even though we had received booking confirmation the day prior), we were sent off to the Shore House. Lyla was extremely accommodating and ensured that our stay was pleasant. She answered all of our questions and was the one to comp us by giving us a late checkout. It seems that the Shore House often receives "leftovers" from Hotel Del. Despite all of our issues with the main hotel, our room here was pleasant with plenty of space. We loved our time in the pool with an incredibly nice view. Thank you Shore House for treating us with respect and kindness when our previous accommodations did not.

Pros: Wonderful, friendly, helpful staff. Valet was top notch. Hotel itself is beautiful. The rooms were spacious and extremely clean and the beds were very comfortable. I would definitely stay here again. Cons: Couldn't swim at the beach due to the sewage, not the hotels fault. Pool was packed with more kids than adults, so unfortunately it wasn't relaxing. Buffet breakfast was disappointing, aside from their shrimp.

Stay at the main Hotel Del and avoid Shorehouse. Was excited for this property since it’s brand new but it was a big disappointment. There is no concierge, you are left to do most things on your own and no one answers the phone at the front desk. Also had a smoking next door neighbor at this non-smoking property. Management has set up this property to fail. Very young staff, nice but inexperienced. Everything was overpriced and no one goes out of their way to help you. Had to ask for our room to get cleaned. Better service at a Holiday Inn.