Hilton Orlando Buena Vista Palace Disney Springs Area

Buena Vista Palace is by far the hotel with the best service I’ve ever stayed at! Every staff member greets you with a warm smile and a friendly “Hi,” and they are always ready to help with anything you need right away. Today, I wanted to buy tickets for the Kennedy Space Center but had a few questions. Both Sabrina and Erica went above and beyond to help me figure everything out. They truly assisted me from start to finish—always smiling and answering all my questions patiently. I am so grateful for their kindness and professionalism!

Great hotel! The staff are so friendly! The valet greeted us every morning we went outside. The rooms are spacious and clean. The hotel has an amazing view of Disney Sorings and Disney fireworks. The lazy river was so much fun! It is in close proximity to restaurants, an outlet mall, you can walk the path to Disney Springs. Great place! It’s our second time staying here and we will be back again!

I had a wonderful time staying at Hilton Orlando Buena Vista Palace near Disney Springs Area. The food was good,and the buffet offered a good variety. Parking was convenient early in the day, but if you return later towards the evening hours, you may need to park a bit farther away for self service parking not a big issue but will take a good walk back to the hotel, just something to be aware of. Valet parking is also available for an additional fee. The staff was very friendly and welcoming. The room size was comfortable for our family of four and met our needs. While the rooms especially the bathrooms could use some updates and perhaps more thorough housekeeping, overall, we were comfortable. The resort style pool was a big highlight, and the location is excellent very close to Disney Springs and surrounded by theme parks. It would have been nice to see more staff taking food and drink orders around the lazy river area. I didn’t notice anyone offering service there, although there were staff present at the main pool. Having service by the lazy river especially since it’s a more relaxing, family friendly area would really enhance the experience, particularly for guests who want to enjoy with there kids. While we were relaxing by the pool, we had a great conversation with Mario, a Hilton Guest Ambassador. He was knowledgeable, friendly, and took the time to explain Hilton’s vacation packages. We ended up choosing one that worked perfectly for our next trip. Thank you, Mario! Overall, this was a great experience, and I would happily do it all over again.